Every buyer, answered.
Instant replies to every international buyer, in their language, day and night.
The problem
The first agency to reply usually wins the viewing.
A buyer in Stockholm or Düsseldorf sends the same enquiry to four agencies on a Sunday night. Most agencies never see what happens next: who answered, in which language, and how long it took.
When international buyers browse, from their own time zones.
English, Swedish, German, Dutch and French — tested as your buyers write them.
Portals, web forms, WhatsApp and email, measured end to end.
Behind every enquiry is a property like these — and a buyer deciding, from another country, which agency deserves the viewing.
The audit
See your agency through your buyers’ eyes.
The Multilingual Response Audit. A fixed-fee review of how your agency answers foreign-language enquiries, delivered as a clear written report.
- 01Time to first response, day and night
- 02Language match and quality of every reply
- 03Qualification, follow-up and viewing booked
- 04A prioritised 30-day action plan
Response Audit
Agency name withheld · Marbella| Channel | Language | First reply | Verdict |
|---|---|---|---|
| Portal | Swedish | Next day, in Spanish | Lost |
| Web form | German | 3 h 12 min | At risk |
| English | 4 min | Strong | |
| Dutch | No reply | Lost |
“Night-time enquiries in Nordic languages are the largest gap. Recommended first fix: an out-of-hours reply in the buyer’s language.”
Method
Three steps. Nothing hidden.
Written consent
You sign the scope before any test. Only agreed channels and staff are contacted.
The test
Two weeks of realistic enquiries from buyer profiles, across languages, days and hours.
The report
Findings, evidence and priorities, presented in a one-hour review with your team.
After the audit
Close the gaps, permanently.
An assistant that answers every enquiry in the buyer’s language, qualifies it and hands it to your agents. Your audit fee is credited against onboarding.
Start
For boutique agencies with one main channel.
- Instant replies on one channel
- English plus one buyer language
- Lead summary to your inbox
Pro
For agencies selling to several markets.
- WhatsApp, web and portal enquiries
- All audited languages
- Qualification and viewing booking
- Monthly response report
Elite
For multi-office agencies and developers.
- Every channel and office
- CRM integration
- Quarterly re-audit
- Dedicated contact
FAQ
Questions agencies ask.
Is mystery shopping legal?
Yes, when it is agreed in advance. We only test with your written consent, contact only the channels you approve and handle all data under GDPR.
Which languages do you test?
English, Swedish, German, Dutch and French as standard. Tell us your main buyer markets and we shape the test around them.
How long does the audit take?
Around two weeks of testing, followed by the written report and a review session with your team.
Do I have to buy a plan afterwards?
No. The report is yours to act on. If you continue with Kairova, the €390 is credited against onboarding.
Know what your buyers hear.
Book your audit. We reply within one working day — in your language.